Tuesday, September 9, 2014

[notes] from the internet #1

“The only purpose of ‘customer service’ is to change feelings. Not the facts, but the way your customer feels.”
The only purpose of ‘customer service’…



“Technology is the means of controlling the world without experiencing it.”
Irving Wardle answers ‘What’s the worst that can happen?’



“when we read online, we migrate to read people, not institutions.”
Out Of The Ashes Of Dead Trees



“Entrepreneurship is the pursuit of opportunity without regard to resources currently controlled.”
Taking Advantage of Life’s (Few and Far Between) Inflection Points



“Questions are your mind’s receptors for answers.”
What are questions?

([notes] from the internet is a snapshot of posts/updates from MisEntropy [notes]/@misentropy)

About the author:

Iqbal Mohammed is Head of Innovation & Strategy at a digital innovation agency serving the DACH and wider European markets. He is the winner of the WPP Atticus Award for Best Original Published Writing in Marketing & Communication.
You can reach him via email.