Tuesday, September 9, 2014

[notes] from the internet #1

“The only purpose of ‘customer service’ is to change feelings. Not the facts, but the way your customer feels.”
— The only purpose of ‘customer service’…

∞

“Technology is the means of controlling the world without experiencing it.”
— Irving Wardle answers ‘What’s the worst that can happen?’

∞

“when we read online, we migrate to read people, not institutions.”
— Out Of The Ashes Of Dead Trees

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“Entrepreneurship is the pursuit of opportunity without regard to resources currently controlled.”
— Taking Advantage of Life’s (Few and Far Between) Inflection Points

∞

“Questions are your mind’s receptors for answers.”
— What are questions?

([notes] from the internet is a snapshot of posts/updates from MisEntropy [notes]/@misentropy)

About the author:

Iqbal Mohammed is Head of Innovation & Strategy at a digital innovation agency serving the DACH and wider European markets. He is the winner of the WPP Atticus Award for Best Original Published Writing in Marketing & Communication.
You can reach him via email.